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 Betclic Malte recrute!!!

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Messages : 20
Date d'inscription : 31/10/2008

Betclic Malte recrute!!! Empty
MessageSujet: Betclic Malte recrute!!!   Betclic Malte recrute!!! EmptyMar 27 Sep - 19:12


L’équipe Betclic recrute des agents pour le service client français, vous pouvez envoyer vos CV à (lettre de motivation et CV in english please Cool ), voici l'annonce :

Customer Service Agent - French speaking
Customer Service | St Julians

Job Purpose Summary

The Customer Service Agent interacts with customers in response to enquiries and complaints relating to Betclic's products and services, as well as implementing proactive measures to ensure customer satisfaction. Customer contacts may be received through e-mail, telephone, chat, sms, fax, or any other communication tool. In addition, the Agent is responsible for ensuring that communications made by the company are in a format that is correct and legible for all of our customers.

Job Functions

Acquiring a good understanding and knowledge of our products, including the specific functions of poker, sports betting, casino, live casino, supertoto, bingo and games, as well as the tools used for each product.
Assisting our customers with financial, functional and technical problems and enquiries to closure.
Working rotating shifts or specified hours to handle the daily customer support workload.
Being up-to-date with promotions, competitions and special offers that we promote to our customers
Creation and maintenance of standard responses to frequently asked questions and upcoming situations.
Reporting of urgent matters such as downtime and multi-user problems to third parties, Team Lead and the Customer Services Director.
Requesting assistance with requests that one is not able to solve him/herself and escalating where necessary.
Assisting the Risk & Fraud and Finance Departments with fraud checks and processes.
Assisting the Team Lead, the Customer Services Director and Product Managers in marketing campaigns conducted through email, telephone, the website, or any other type of media.

Qualifications and Experience

Proven experience in a Customer Service environment
Experience in working in a co-operative team environment

Skills/Competencies Required

Written and spoken French skills at native level
Excellent verbal, written and interpersonal communication skills
Excellent computer literacy skills, especially in web-based applications
Strong administrative skills, with attention to detail
A keen interest in iGaming or a willingness to learn
Customer Service focused
Results and target focused
Strong sense of initiative
Team player
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